Privacy Policy

Last Updated: September 24, 2026

This Privacy Policy describes how Senivo ("we", "us", or "our") collects, uses, maintains, and discloses personal information when you visit, browse, or make an apparel purchase from Senivo.us (the "Site").

1. Information We Collect

When you visit our store or order items from our t-shirt and apparel collections, we collect specific categories of information necessary to fulfill orders and improve your shopping experience:

Device and Browsing Information: IP address, browser type and version, operating system, time zone, referring URLs, pages viewed, search terms entered on the Site, and interactions with store features.
Order and Transaction Information: Full name, billing address, shipping address, payment details (processed securely via PCI-compliant third-party gateways), email address, and contact phone number.
Customer Support Records: Communication history, support tickets, size consultation requests, and photographs submitted for defective or damaged garment claims.

2. How We Collect Your Information

We gather personal data through:

Direct Interactions: When you create an account, place an order, sign up for apparel release updates or newsletters, or contact our customer support team via email or phone.
Automated Technologies and Cookies: Small data files, including cookies, web beacons, and log files, automatically record technical details regarding your equipment and browsing patterns as you interact with the Site.

3. How We Use Your Information

We use the information collected for specific operational and business purposes:

Order Processing and Fulfillment: To verify purchases, process payments, print shipping labels, pack apparel orders, send shipping confirmations, and provide package tracking details.
Customer Support and Claims: To respond to sizing inquiries, assist with fabric care questions, and manage exchanges, returns, or replacement requests.
Fraud Detection and Security: To screen incoming orders for potential fraud, unauthorized activity, or payment discrepancies.
Store Optimization and Analytics: To analyze browsing trends, improve catalog navigation, evaluate popular sizes or designs, and enhance website performance.
Marketing Communications: With your explicit permission, to share new graphic tee drops, seasonal collections, or exclusive promotions. You can opt out at any time using the unsubscribe link at the bottom of our emails.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We share data strictly with trusted third-party service providers essential to operating our business:

E-Commerce Platform (Shopify): Our store is hosted on Shopify, which provides the technical infrastructure and secure checkout system to process order data.
Shipping and Postal Carriers: We share recipient names, delivery addresses, and phone numbers with parcel carriers (such as USPS, UPS, or FedEx) to ensure accurate residential delivery.
Payment Gateways: Payment data is transmitted directly to certified third-party payment processors compliant with PCI-DSS security standards. We do not store complete credit or debit card numbers on our servers.
Analytics Providers: We utilize tools like Google Analytics to evaluate customer engagement, identify site traffic patterns, and assess marketing effectiveness.
Legal and Regulatory Authorities: We may disclose personal data if required to comply with applicable laws, respond to lawful subpoenas or court orders, or protect our legal rights, property, and user safety.

5. Cookies and Tracking Technologies

Cookies allow our Site to remember items in your shopping cart, preserve your login session, and evaluate site traffic patterns. You can adjust your browser settings to refuse or delete cookies; however, disabling certain functional cookies may impact essential shopping features, such as checkout functionality.

6. Data Retention

When you place an order on Senivo.us, we maintain your order details in our records for accounting, tax, inventory tracking, and legal compliance purposes unless and until you request the deletion of this information, subject to statutory retention obligations.

7. Children's Privacy

Our Site and apparel collections are intended for adult consumers and general audiences. We do not knowingly collect personal information from children under the age of 18. If we discover that a minor has provided personal data, we will delete that information immediately.

8. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

The right to request access to the personal data we hold about you.
The right to request correction of inaccurate or outdated information.
The right to request deletion of your personal data, subject to legal recordkeeping obligations.
The right to opt out of promotional emails and marketing communications at any time.

To exercise any of these rights, please contact our support team using the information provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect updates in our operational, legal, or regulatory practices. Any changes will be posted directly to this page with a revised "Last Updated" date.