Shipping policy

Shipping Policy

Last Updated: September 24, 2026

Thank you for shopping with Senivo. We specialize in premium cotton t-shirts, graphic tees, and casual everyday apparel. We are committed to processing and delivering your orders quickly, reliably, and safely. This Shipping Policy details our fulfillment procedures, delivery timelines, costs, and terms applicable to all purchases placed on Senivo.us.

Order Processing Time

All t-shirt orders are inspected, packed, and processed within 1 to 2 business days, Monday through Friday, excluding weekends and official U.S. federal holidays.

The daily order cut-off time is 5:00 PM Pacific Time (PT). Orders placed after 5:00 PM PT or over the weekend will begin processing on the next business day.

Shipping Rates and Delivery Estimates

We provide free standard ground shipping on all orders shipped to street addresses within the contiguous United States. There is no minimum order value required.

Order Processing Time: 1 to 2 business days
Transit Time: 3 to 5 business days
Total Estimated Delivery Window: 4 to 7 business days

Please note that delivery timelines are reliable estimates and are not absolute guarantees. Occasional carrier delays may arise due to regional weather events, peak holiday seasons, or transit network congestion.

Shipping Coverage and Exclusions

We currently deliver only within the contiguous United States (the lower 48 states).

At this time, we do not ship to:

P.O. Boxes
APO, FPO, or DPO military addresses
Alaska, Hawaii, Puerto Rico, or other U.S. overseas territories
International addresses outside the United States

Carrier Services and Delivery Practices

Orders are dispatched using dependable national ground carriers, such as USPS Ground Advantage, UPS Ground, or FedEx Ground.

Packages are delivered directly to your mailbox, doorstep, front porch, or apartment mail management room. A signature is generally not required for standard apparel deliveries.

Order Tracking

Once your apparel package has been handed over to the postal or parcel carrier, a shipping confirmation email containing your tracking number and a direct tracking link will be sent automatically to the email address used at checkout.

Please allow 24 to 48 hours for the carrier's online tracking system to register the first package scan.

Address Corrections and Order Cancellations

Please ensure that your shipping address and contact details are fully accurate before completing checkout. If you need to modify your address or cancel an order, contact us within 12 hours of order placement.

Once an order has entered our packaging workflow or has been transferred to the shipping carrier, it cannot be canceled, rerouted, or altered. Customers are responsible for any return or reshipment fees caused by incorrect addresses entered at checkout.

Lost, Stolen, or Damaged Packages

Damaged in Transit: If your package arrives torn or the t-shirts inside are damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged packaging, the shipping label, and the affected garments. We will arrange a replacement at no cost.
Tracking Shows Delivered but Not Received: If tracking shows your package as delivered but you cannot find it, please check with household members, building managers, or neighbors, and inspect your porch or side entrance. If it cannot be located after 24 hours, contact us at support@senivo.us so we can assist in opening a trace with the carrier.