Refund Policy

Refund and Return Policy

Last Updated: September 24, 2026

At Senivo, your satisfaction with our t-shirts and apparel is our priority. We are committed to offering soft, durable, and well-crafted t-shirts designed for everyday wear. If you are not completely satisfied with your purchase, we provide a clear, fair, and straightforward return and refund process for all orders placed on Senivo.us.

Return Window

We offer a 30-day return policy. You have 30 calendar days from the date your package is marked as delivered by the carrier to request a return. Requests submitted after this 30-day period cannot be accepted for returns, exchanges, or refunds.

Return Eligibility Requirements

To qualify for a standard return, your t-shirt must meet the following criteria:

The item must be in its original, unworn, unwashed, and unaltered condition.
All original product tags, size stickers, and inner brand labels must remain intact and attached.
The garment must be completely free of perfume, deodorant marks, laundry detergent scent, smoke, stains, body odors, pet hair, or snagged fabric.
The garment must be repacked in its original clear polybag or apparel packaging.
You must provide a valid proof of purchase or your original Senivo.us order number.

Non-Returnable and Excluded Items

The following items cannot be returned or refunded:

Items marked as "Final Sale," clearance apparel, or items purchased during special promotional liquidations.
Custom, personalized, or event-printed t-shirts.
T-shirts that have been worn, washed, ironed, dry-cleaned, or stained.
Gift cards.

How to Initiate a Return

Please follow these steps to start a return:

Submit a Request: Contact our customer service team via email at support@senivo.us or call +1 503-867-5948. Please provide your order number, the specific item(s) you wish to return, and the reason for the return.
Obtain Return Authorization: Once your return is approved, our team will provide a Return Merchandise Authorization (RMA) number along with return packing instructions and our authorized returns warehouse address.
Pack and Dispatch: Fold and package the t-shirts securely in their protective bag and a standard polymailer or box. Clearly write your RMA number on the exterior of the package and ship it using a trackable postal or parcel service.

Please note: Returns sent without prior authorization and an official RMA number will be rejected and returned to the sender.

Return Shipping Costs and Fees

Defective, Damaged, or Incorrect Items: If you receive a t-shirt with fabric tears, print misalignments, stitching defects, or if the wrong size/style was delivered, Senivo will cover the return shipping costs or issue an immediate replacement at zero cost to you.
Customer Remorse Returns: If you change your mind, ordered the wrong size, or prefer a different color or fit, the customer is responsible for the return postage costs back to our facility.
Restocking Fees: We do not charge restocking fees on returned apparel items that arrive in their original, resalable condition with tags attached.

Damaged, Defective, or Incorrect Garments Upon Arrival

Every t-shirt is inspected before shipment, but errors or transit defects can occasionally occur. Please inspect your garments as soon as your package arrives.

If an item is damaged, defective, or incorrect:

Take clear photographs showing the defect, tear, incorrect print, or wrong size tag, as well as the outer shipping label.
Email our support team within 48 hours of delivery at support@senivo.us with your order number and attached photos.
We will verify the issue within 1 to 2 business days and send a replacement shirt immediately or process a full refund.

Refund Process and Timelines

Once your returned package is received at our returns warehouse, our team will inspect the garments within 2 to 4 business days to verify that they meet our return conditions.

Refund Decision: You will receive an automated email notification confirming whether your refund has been approved or rejected.
Refund Issuance: Once approved, your refund will be processed back to your original payment method.
Posting Time: It typically takes 3 to 7 business days for your credit card issuer or bank to officially post the funds to your account statement.

Exchanges

The fastest way to exchange an item for a different size, color, or graphic design is to return the original item following our standard return procedure. Once your return is approved, you can simply place a new order on Senivo.us for your preferred size or style.